What's New

Kansas City Customer Experience Forum

Posted by Andy Mattox on Mon, Feb 27, 2012 @ 15:02 PM

February, 2012
Andrew Reise Consulting will be hosting a peer to peer Customer Experience discussion on February 3rd. Executives from the leading companies in the region will participate and share best practices.

Topics: Events, Customer Experience

Customer Experience in Telecoms

Posted by Andy Mattox on Mon, Feb 20, 2012 @ 15:02 PM

February, 2012
Andrew Reise Consulting will be sponsoring a Customer Experience Management event for North America Telecommunications providers. The event, which will be held in Miami, will present best practice case studies from leading CSPs as well as the hospitality and utilities sectors on how to implement profitable CEM strategies.

Learn more at www.cemintelecoms.com

Topics: Events, Sponsor, Customer Experience, Customer Experience Management

New Client News: Perceptive Software

Posted by Andy Mattox on Mon, Jan 23, 2012 @ 15:01 PM

January, 2012
Andrew Reise Consulting has signed an agreement with Perceptive Software, a Shawnee, KS based technology company, to assist them with their product integration strategy. Perceptive Software is a leading creator of enterprise content management (ECM) and business process management (BPM) software products and solutions—committed to superior engineering and unmatched customer focus.

Learn more at www.perceptivesoftware.com

Topics: Clients, Product Integration Strategy

Frost & Sullivan Executive Exchange

Posted by Andy Mattox on Mon, Nov 21, 2011 @ 15:11 PM

November, 2011
Andrew Reise Consulting participated in the Frost and Sullivan Customer Contact Executive MindXchange in Coronado, CA as a guest of Cicero, Inc., a smart desktop software provider. The interactive event focused on call center strategies and operations and assisted executives seeking to deliver on their promises within customer service.

Learn more at www.frost.com
Learn more at www.ciceroinc.com

Topics: Events, Customer Service, Call Center

Boosting Humana Health Experience

Posted by Andy Mattox on Fri, Oct 14, 2011 @ 15:10 PM

October, 2011
ARC helped energize the wellness arena when we hosted a Customer Experience strategy development workshop for Humana Vitality, a subsidiary of Humana.

Humana Vitality enables members and employers to participate in a wellness program designed to provide incentives for healthy lifestyle choices. Participants can earn points and valuable rewards through a system that rewards them for making healthy habits.

Learn more at www.humana.com/vitality

Topics: Clients, Customer Experience

New Client News: PayNearMe

Posted by Andy Mattox on Wed, Oct 12, 2011 @ 15:10 PM

October, 2011
Andrew Reise Consulting signed an agreement with PayNearMe, a Mountain View, CA technology company, to assist them with business process development and documentation. PayNearMe enables customers to make online and remote purchases and wire transfers via cash at thousands of retail locations across the U.S.

Learn more at www.PayNearMe.com

Topics: Clients

Community Building: CXPA Membership

Posted by Andy Mattox on Sun, Sep 11, 2011 @ 15:09 PM

September, 2011
Andrew Reise Consulting joined the Customer Experience Professionals Association (CXPA), a global industry trade group whose members are dedicated to the advancement of customer experience management practices. This community includes individuals who develop, manage, optimize, and envision how organizations interact with their customers.

Learn more at www.cxpa.org

Topics: Customer Experience, Customer Experience Professionals Association (CXP

Check Out Our NEW Book

Posted by Andy Mattox on Tue, Jun 21, 2011 @ 15:06 PM

The Customer Experience FiascoJune, 2011
In The Customer Experience Fiasco, experts from Andrew Reise provide an engaging and instructive fable that unravels the mystique and complexity of customer experience strategy.  When CEO Randall Phillips is caught off guard by a customer’s YouTube-video during a television interview, he swears to fix it – and fast.  Dana Chase, a rising star in the organization, is tapped to fix the fiasco as quickly as possible.  This enthralling fable follows Dana’s trials and tribulations as she tries to save the company and her career.

Get your copy today

Topics: Customer Experience, The Customer Experience Fiasco, Book

The Customer Experience Ecosystem

Posted by Andy Mattox on Sun, Jun 12, 2011 @ 14:06 PM

The Customer Experience FiascoJune 2011
Check out a new report released by Forrester on the Customer Experience Ecosystem. Andrew Reise Consulting was interviewed for this report and our methodology and client success stories are referenced in the article.

Download Forrester article now.

Topics: Interview, Customer Experience, Report